skills
programming
- Ruby, Python, SQL
- HTML, CSS, JavaScript
- Java, C++, C
- Documentation
- Teaching
communication
- Streamlined project tracking & documentation
- Policy creation & documentation
- Negotiation & conflict resolution
- Customer service
- Active listening
management
- Project management
- Community management
- Experience with non-traditional hierarchies
- Large group meeting/discussion facilitation
experience
github
Remote
sept.2020 - present
Account Review Team Lead
- Lead long-term projects to improve the abilities and maturity of our content detection systems.
- Prioritize and track progress on incremental improvements to our account review tool.
- Maintain a high level of context relating to current campaigns and investigations.
- Improve account review processes for scalability and consistency.
dec.2018 - present
Senior Security Analyst
- Build rule-based classifiers to detect illegitimate content and behavior using kafka streams and GraphQL queries.
- Identify and analyze new patterns of illegitimate content and behavior using SQL and internal APIs.
- Lead long-term projects to improve the abilities and maturity of our content detection systems.
- Review feature proposals for potential abuse vectors and provide possible mitigations.
april.2018 - dec.2018
Technical Support Engineer - Escalations
- Primary person responsible for urgent, sensitive data requests.
- Accountable for responding to escalations from the core Support Team.
- Propose, implement, and launch new processes to enhance team workflows.
- Troubleshoot, investigate, and create detailed bug reports.
- Maintain deep knowledge of Git and GitHub feature and usage.
jul.2016 - april.2018
Technical Support Engineer
- Primary person responsible for urgent, sensitive data requests.
- Collaborate across the org in coordinating incident response.
- Help people use GitHub’s products, including GitHub.com, GitHub Pages, and our API.
- Troubleshoot, investigate, and create detailed bug reports.
- Create and edit internal support documentation.
automattic
Remote
dec.2013 - jul.2016
Happiness Engineer
- Help people use Automattic’s products, including WordPress.com, Jetpack, and Gravatar.
- Coordinate Twitter support across WP.com, Simplenote, Jetpack, VaultPress, etc.
- Plan and coordinate in-person projects for 7-10 people.
- Troubleshoot, investigate, and create detailed bug reports.
- Create and edit support documentation.
hampshire college
Amherst, Massachusetts
aug.2012 - feb.2014
Telecommunications Technician
- Assist Network Engineer in design, construction and maintenance of campus network and phone infrastructure.
- Oversee physical network implementation.
- Provide support and troubleshooting for VoIP, POTS, CATV, and network infrastructure.
achievements
Senior Thesis
The Art of Management
- Wrote handbook of management and communication techniques focusing on inter- personal relationships and team dynamics.
- Researched management techniques, body language, and hierarchical structures.
Management Mentor
- Designed and launched a series of management workshops focusing on different aspects of theater management including interpersonal communication, conflict resolution, rehearsal structure, and stage management techniques.
- Created handbook of best practices and technical information.
Student IT Manager
- Generated documentation covering common software and hardware issues, symptoms, and solutions.
- Redesigned workflow and documented best practices.
- Created a training manual.
education
2017
Full Stack Developer Nanodegree
Udacity2014 - 2015
Front End Developer Nanodegree
Udacity2008 - 2012
Bachelor of Arts
Hampshire College, Amherst MA
Concentration:
Communication and team management with case studies in computer science and theater